FAQs
GENERAL QUESTIONS
Can I take supplements on my own, without a doctor?
You should always consult your doctor before starting any supplement regimen. Some supplements can interact with medications or cause side effects, so it's essential to get professional advice.
Do you have customer service?
Absolutely! Our customer service team is ready to assist you with any inquiries or concerns. You can reach us at:
Phone: (866)-257-4210
Email: info@alphaeliteperformance.com
How do I receive the 10% discount code for my first order?
To receive a 10% discount on your first order, simply sign up for emails using the sign up box at the bottom left of our homepage.
Is your website ADA compliant?
Yes, our website is ADA compliant. We strive to ensure that our site is accessible to all users, including those with disabilities, by adhering to the Web Content Accessibility Guidelines (WCAG). If you encounter any accessibility issues or need assistance, please contact our customer service team for support.
If you are visually impaired, you may access this notice by visiting our website and accessing your privacy rights through your browser’s audio reader.
What kind of ingredients do you use in your products?
We use only the highest quality ingredients in all of our products. Our formulations are carefully crafted to ensure effectiveness, safety, and optimal results for our customers.
PAYMENT INFORMATION
What payment methods do you accept?
We accept all major debit and credit cards, as well as payments through Apple Pay and Google Pay. Additionally, we also accept PayPal and offer a Buy Now, Pay Later option via PayPal.
Is it safe to pay with my credit or debit card on your website?
Yes, we use industry-standard SSL encryption and secure payment gateways to protect your payment information. Your data is kept safe throughout the transaction process.
What should I do if my payment is declined?
If your payment is declined, please check with your bank or card issuer for any issues with your account. You can also try using a different payment method or contact our customer service team for assistance.
Can I save my payment information for future orders?
For security reasons, we do not store your payment information on our site. You will need to enter your payment details each time you place an order.
What is the Buy Now, Pay Later option via PayPal?
The Buy Now, Pay Later option via PayPal allows you to make your purchase now and pay for it in installments over time. Select this option at checkout if you wish to spread out your payments.
SUBSCRIBE & SAVE
What are the benefits of a subscription?
Save 15% on each order with automatic deliveries.
Can I change my subscription?
Yes, you can pause, change flavors, or adjust quantities via your dashboard.
When will I be charged?
Charges are automatic when the order processes.
Can I cancel my subscription?
Yes, cancel anytime through your account dashboard.
PROTECTION
What is Route?
Route is a package tracking service that allows you to visually track your orders in real-time. By adding Route Package Protection at checkout, you gain access to seamless issue resolution for lost, stolen, or damaged packages.
How do I report an order issue through Route?
To report a problem with your order, use the Route app or website to file a claim. Please note that refunds will cover the item cost only, excluding shipping, taxes, and the Route premium.
How can I track my deliveries on the Route mobile app?
Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere.
Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues. Download the Route app for iOS on the Apple App Store. Download the Route app for Android on the Google Play Store.
What if I didn't add Route Package Protection to my order?
If you didn't opt for Route Package Protection at checkout, you'll need to work directly with the shipping carrier for any issues related to lost, stolen, or damaged packages. Contact our customer service team for guidance if needed.