Travis Wilson2023-11-16T11:13:11-06:00We ship to all APO-AE and FPO addresses.
Do you have customer service?
Travis Wilson2023-11-16T11:14:48-06:00Of course! Our friendly and knowledgeable customer services reps are available to answer your questions when you call 1-866-257-4210 or email us at [email protected]
Where are your products made?
Travis Wilson2021-07-22T06:51:02-05:00Our products are made in the United States in an FDA regulated facility.
Can I take supplements on my own, without a doctor?
Travis Wilson2021-07-22T06:51:08-05:00You should always check with your doctor before taking any product, because some supplements can cause side effects, or interact with other prescribed or over-the-counter medicines or supplements you’re already taking.
What is the best way to store my products?
Alpha Elite Performance2023-11-16T11:29:07-06:00Keep them in a dry cool place as moisture in the air can speed up clumping. Most products are designed for 30 days use.
Will I get a confirmation email after I place an order?
Alpha Elite Performance2023-11-16T11:21:52-06:00Once you have placed your order, a confirmation email will be sent to your inbox. Check your spam folder.
To check the status of your order or order history, log into your AEP Account.
What happens if my package is lost, stolen or damaged?
Alpha Elite Performance2021-10-20T14:07:56-05:00If you have a missing, lost, stolen or damaged package, please contact the shipping carrier first to attempt to resolve this issue. If you cannot resolve it with them, please reach out to our customer service team.
What is your return policy?
Alpha Elite Performance2023-11-16T11:17:25-06:00We offer a 100% Satisfaction Guarantee on products purchased directly from us. If you are not completely satisfied, you may return the remainder of the product to us for a full refund within 10 days of purchase. You do not need a return number or authorization to send in a return. Please note that if you purchased an Alpha Elite Performance product from a retailer or other vendor and are not satisfied, you MUST contact the retailer for their return policy.
Please enclose the copy of your order receipt, with reasons why you did not like your Alpha Elite Product. We welcome all reviews so that we may be able to better our business and brand.
Refunds will be issued once your return reaches our warehouse. Please allow 3-5 business days for your return to be processed by our team. Refunds should reflect on your original method of payment within 2-5 days.
ROUTE - PACKAGE PROTECTION
What is Route?
Alpha Elite Performance2021-07-20T21:40:06-05:00Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.
Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.
Why do I need Route Package Protection?
Alpha Elite Performance2021-07-22T06:35:26-05:00Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and the merchant
What info do you gather and how do you use my data?
Alpha Elite Performance2021-07-20T22:02:21-05:00Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. We employ multiple layers of security to protect and secure customer data.
Note: Route'suse of information received from Google APIs will adhere toGoogle API Services User Data Policy, including the Limited Use requirements.”
How do I report an order issue to get a replacement or a refund through Route?
Alpha Elite Performance2023-11-16T11:11:10-06:00Click here!
Note: We refund the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees.