RETURNS & REFUNDS
What is the best way to store my products?Alpha Elite PerformanceKeep them in a dry cool place as moisture in the air can speed up clumping. Most products are designed for 30 days use.
What is the best way to store my products?Alpha Elite PerformanceOnce you have placed your order, a confirmation email will be sent to your inbox. Check your spam folder. To check the status of your order or order history, log into your AEP Account.
What happens if my package is lost, stolen or damaged?Alpha Elite PerformanceIf you have a missing, lost, stolen or damaged package, please contact the shipping carrier first to attempt to resolve this issue. If you cannot resolve it with them, please reach out to our customer service team.
I want this listed for refunds for returnable products.Alpha Elite PerformanceRefunds will be issued once your return reaches our warehouse. Please allow 3-5 business days for your return to be processed by our team. Refunds should reflect on your original method of payment within 2-5 days.
Do you ship overseas and to P.O. boxes?Travis WilsonWe do not ship overseas except to our uniformed soldiers, sailors and airmen deployed to an APO-AE address.
Do you have customer service?Travis WilsonOf course! Our friendly and knowledgeable customer services reps are available to answer your questions when you call 1-866-257-4210 or email us at alphaeliteperformance.com
Where are your products made?Travis WilsonOur products are made in the United States in an FDA regulated facility.
What is a proprietary blend?Travis WilsonA “proprietary blend” is a combination of ingredients used exclusively by one supplement manufacturer. No other company produces the exact same combination of ingredients.
Can I take supplements on my own, without a doctor?Travis WilsonYou should always check with your doctor before taking any product, because some supplements can cause side effects, or interact with other prescribed or over-the-counter medicines or supplements you’re already taking.
ROUTE - PACKAGE PROTECTION
What is Route?Alpha Elite PerformanceRoute automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues. Download the Route app for iOS on the Apple App Store. Download the Route app for Android on the Google Play Store.
Why do I need Route Package Protection?Alpha Elite PerformanceRoute offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and the merchant
What info do you gather and how do you use my data?Alpha Elite PerformanceRoute uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. We employ multiple layers of security to protect and secure customer data. Note: Route's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.”